Compared to other mobile and desktop softphone apps , magicJack and Ooma are relatively easy to use. Both platforms provide simple navigation and easy-to-find features that make it easy for you and your team to accomplish whatever tasks you need to complete. While magicJack might not have the added functionality Ooma offers, they keep things straightforward for users.
For example, the video conferencing tab on the desktop application can be overwhelming to new users at first glance. Ooma video conferencing interface. Winner: magicJack is the better app when it comes to user-friendliness, mostly because the service offers less functionality. Ooma and magicJack are excellent phone systems for small businesses and solopreneurs, but they still might not be the right fit for your business. If you need different functionality, features, or pricing, here are some of the best alternatives to Ooma and magicJack:.
Ooma and magicJack both offer residential and business plans. Each has different features, hardware, and pricing, so make sure you choose the plan that provides the best solution for your business.
Ooma Office and magicJack for Business are the commercial phone systems you need to run your business. Ooma and magicJack are both great VoIP phone services for budget-conscious small businesses.
Each provides all the functionality a small business owner needs without bogging down the apps with unnecessary features. On the other hand, Ooma Office is better for small teams looking to scale and expand with a business phone service that has more features, like video conferencing and SMS campaign functionality.
Corey has a background in marketing, tech writing, and corporate communications. Sign up to receive more well-researched small business articles and topics in your inbox, personalized for you. Fit Small Business content and reviews are editorially independent.
We may make money when you click on links to our partners. Learn More. With the Ooma Telo and the Ooma Hub, new features are available as soon as the user subscribes to the Premier Service. It doesn't have a customer service phone number to call, and if a user wants to call them, they need to use the service contact number.
Ooma used to be known for having great customer service, but that all changed in one period from to The company was plagued with multiple large outages that left customers without service for anywhere from six hours to several days. It compounded the problem when it sent messages regarding the issues on Twitter instead of updating its website with the new information.
In recent years, Ooma has had solid, if unspectacular, customer service. It offers a customer service phone line, although hold times can be hit or miss. Related: magicJack Competitors. Ooma has an advantage with all the VoIP features it offers through its Premier Service plan, but magicJack has better free features.
For upgrading, scalability and customer support, Ooma comes out a bit ahead. Considering magicJack is more portable, super easy to set up and has a free app available, it ends up as the winner of a close contest. Wirefly offers great deals on a large selection of smartphones, cell phones, tablets, mobile hotspots, and other wireless devices for the nation's most popular carriers. Shop with confidence knowing that Wirefly wants to help you find the best prices on cell phones, cell phone plans, TV, and Internet service.
Services Both MagicJack and Ooma have a solid lineup of basic features. Technology When it comes to technology, magicJack is topnotch. Upgrading Ooma is the clear winner here. Customer Support magicJack doesn't have the best reputation when it comes to customer support, in large part due to some previous missteps. OpenPhone comes with a number of advanced features not offered by Ooma or magicJack, including call recording, IVR auto-attendant with extensions, and group and team messaging — just to name a few.
The auto-attendant feature allows you to set up a phone menu for directing incoming calls. You know, press 1 for sales, press 2 for billing, etc. This makes sure your customers reach the right person or team within your company and limits the need for call transfers. When it comes to messaging, OpenPhone keeps it flexible. With team messaging, you can see when fellow team members are available and send them a direct message. With group messaging, you can stay in touch via group text to keep everyone on the same page.
But this is just the beginning — there are plenty of other tools to take work off your plate so you can stay on top of your business relationships. Plus, through the OpenPhone-Zapier integration , you connect your business phone to over 3, apps to automate your workday.
You get unlimited calls and texts within the United States and Canada, while international calling comes at an added fee. Ooma and magicJack are two of the most well-known providers in the VoIP space. Unfortunately, both services offer limited services at very high price points, and customers often complain about poor call quality and frustrating customer service. Instead, switch your business to OpenPhone. You get a number of advanced features like SMS campaigns, a lightweight CRM platform, team messaging, and call recording.
With OpenPhone, the advanced features take work off your plate and stay on top of your business relationships. Ready to see how OpenPhone can transform your business? Get started with a seven-day free trial today. Co-Founder at OpenPhone. Ukrainian-Canadian in SF. Love exploring new hiking trails. Save my name, email, and website in this browser for the next time I comment. Pricing Product.
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