Conversely, if you know someone is unavailable, you can send them an email instead. As well as being visible in Office Communicator , presence information can also be found in other Office applications, such as Outlook.
Aimed at enterprise customers, Office Communicator works in conjunction with Office Communications Server OCS , which provides the presence and communications capabilities. So to make even simple voice calls with Office Communicator , you'll also need OCS running somewhere in your organisation. Microsoft Exchange Server is also needed to provide voicemail. Similarly, some of the advanced capabilities, such as the ability to handle voice calls to and from any phone in the world, require a gateway connection to a telephone service provider, such as British Telecom.
Both systems also had Office Ultimate Edition installed. However, in most corporate environments this step would be handled automatically by the IT department. We found it easy to log into OCS via Office Communicator ; once connected, we could see a list of our contacts and their presence status see above. Commands sent from the headset are recognized by Office Communicator and visa versa. All OC headsets that are qualified to work with Office Communicator have integrated buttons for answering and hanging up a call and adjusting the volume.
To end a call, press the same button again. Q: What current problems are Microsoft Office Communicator headsets addressing? A: Until today the quality of a VoIP call has not been that great. Some of that is due to the network but a lot can be attributed to the endpoint devices. All headsets that are certified to work with Office Communicator are wideband headsets. Wideband headsets have superior audio quality for VoIP , which allows people to experience the true sound of Office Communicator What other sound quality issues should headset users be aware of?
Sudden loud sound spikes such as the high-pitched squeal of a fax machine can be harmful. However, in typical Microsoft fashion, a "public IM connectivity license" will be required for each user making use of this enhancement; this is true for both MOC as well as Windows Messenger 5. In fact, as of this writing, Microsoft is planning on offering public IM network integration only on a "per user, per year" pricing schedule. If you aren't a volume license customer, Microsoft has no present plans to make this service available to you.
Of course, since the product has not yet been released, all of these details are subject to change. Enterprise telephony features require phone systems that can be used with the client. Not every system includes these features. Exchange users' Out of Office messages are also automatically displayed inside the new client. Finally, MOC also integrates into SharePoint Portal Server, delivering a collaboration product that includes real-time communications features.
Figure A below shows the Communicator main window, which, as you might expect, looks a lot like Windows Messenger. Communicator includes a number of options that provide ways to integrate the product with other server systems, such as Exchange.
In Figure B below, notice the calendar sharing option that would become available in an environment that includes an Exchange server. When available, an IM user can view your calendar details.
As I mentioned, when used with a compatible phone system, Communicator can be used to dial your phone to chat with contacts, as evidenced by the screen shown in Figure C. Figure C also shows conferencing information which can be used with Live Meeting.
For the past couple of years, Microsoft has talked "integration" and "collaboration". While the Exchange and Outlook combination was one of their first efforts in this realm, Microsoft really picked up steam with their acquisition of Placeware--now Microsoft Office Live Meeting.
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